Critical BuildASoil reviews
Every review rated 1, 2, or 3 stars — 489 total. We publish them all, unfiltered, alongside the positive ones. A growing product that works perfectly for every customer every time doesn't exist, and we'd rather you see the whole picture.
228 3-star·96 2-star·165 1-star·1.8% of all reviews
A note from BuildASoil
Over the last 13+ years, we've grown into a much better company — and a lot of that growth came directly from our critical reviews. Every 1, 2, or 3-star review on this page taught us something. New formulations, better packaging, improved shipping, clearer instructions, stronger customer support — almost all of it traces back to a customer who took the time to tell us what wasn't working.
If you haven't tried BuildASoil in a while — or you tried us early on and it didn't go great — we'd genuinely love another shot. We get better every year, and we have the receipts to prove it. See what's new at buildasoil.com →
Showing 376–400 of 453 critical reviews
Jeremy B.
Great products, friendly people. Shipping options are not ideal, have had problems with my last two orders. Sorry guys won't be using you anymore.
on BuildASoil Site Reviews →Bryan P.
All smaller things in my order was sent thoroughly and on time. A tent of mine that I had ordered was back ordered and took probably an extra week. Still 100%happy with everything. Definitely buying from here again.
on Coconut Water Powder - Raw Freeze Dried Organic →Jess A.
I haven't received my worm's, no call to inform me or email, very displeased at the moment
on Worms: Red Wigglers →James V.
I was very unhappy to find my order delivered in pieces. The flimsy box that it was shipped in had broken apart, spiling its contents. I would highly recommend a much sturdier box to ship this heavy kit.
on Probiotic Wellness Garden Kit - PFA Style →Matthew S.
On one hand this has A+ surfactant capabilities on the level of Green Cure and it stopped PM in its tracks in a flowering room. On the other hand I had a bunch of clones die or get completely distorted leaves, and it’s not on the list of Colorado Approved Pesticides / Fungicide for use with Cannabis. So I called the company and spoke with a woman today to ask if Tweetmint is approved for use on tobacco or food products. They told me it has not been submitted for FDA approval on either because they didn’t want to do so. So I expressed my concern for people’s health, and I will just use this on my floors because trusting people has become ridiculous.
on Tweetmint Enzyme Plant Wash →Jessica s.
Site is easy to use nice to navigate but shipping is outrageous went to amazon instead a lot
on BuildASoil Craft Blend - Nutrient Pack →James R.
i was looking for the 3100 cmh lamp with mogul base and the picture shows mogul so without reading the description (my bad) i bought a couple and was expecting lamps with moguls not the PGZ18 base which requires a 315w Ceramic MH CMH to Mogul Base Socket Adapter. no biggie.
what i was upset about was bas linking to my girlfriends' facebook page letting her know the order was shipped, that wasn't cool, emails only please, we didn't "friend" bas.
haven't tried the lamps yet, needed to order adapters...
on SunPulse Ceramic Metal Halide Lamp →John N.
Hey Build a Soil. Still waiting on my worm order. thank you
on Worms: European Nightcrawlers →Cheryl R.
I ordered this barley seed last year so maybe the quality has gone up since then but what I received last year was full of, what I believe to be, weevil carcasses. They didn't seem to cause any problems but it's something that shouldn't happen so I took off two stars for the stress of having them in my order. Three stars because the product did the job as described.
on Organic Sprouting Barley →Hey Chris!! Total Bummer! This can happen and it seems that the best organic seeds can be the hardest to keep away from pests. We currently have no issues and haven't heard other reports but would still like to know the date you ordered to check all orders around the same time. Also! We have a 100% Gaurantee and we would love the opportunity to replace your order or refund you. Please contact us at Support@buildASoil.com or call 855-8787-7645
John G.
I meant to buy the liquid that Jeremy used in the set up video...but I added this to some new mix I will use this fall
on Yucca Meal - ThermX-15M →Talulah
Your service was perfect, my stuff got here fast looks and smells like great stuff. Starting a cannabis crop next month using your craft blend nutes in a coco mix. I'll let you know how my results go.
on BuildASoil Craft Blend - Nutrient Pack →Ido S.
Was given a 25 lb bag that was marked 50 lbs... This threw off our farm's feeding schedule. The actual quality of the seeds was good, but from now on the seeds will be bought from the local brew shop for half the price and with the correct weight.
on Malted Barley Grain for SST - Certified Organic →Justin L.
I was only sent a t shirt the first week.Rest of my 2 orders havent came in a week and a half no tracking number on my first order to see where its at.
on Alfalfa Seed - For Organic Sprouted Seed Tea →Fernando J.
Great Product but the package it was in opened during transportation.
on Coconut Water Powder - Raw Freeze Dried Organic →Gerald L.
The shirt is nice but when they say it runs small they are not kidding.
I went up one size to a men's extra large.
The shirt is a comfortable fit for my wife who wears ladies medium.
That is why the middle of the road rating.
on T-Shirt "What's Saponin? " →Kenn G.
the chicken manure seems to be a bit hot and has stuff added that isnt manure. would be much better if it was composted longer and no trash wood pulp added.
on Stutzman Chicken Manure →Tatiana M.
I just recently applied it and haven't seen results yet. Also I am doing things completely different this year than I have before so I don't have the most controlled environment to base any analysis off of.
on Agsil16H Potassium Silicate →Scott B.
Well, I put in a $3000 order for Malibus and a bunch of amendments, paid the order in full on May 24, 2016, and now today is June 12 and my order is still not here. All of a sudden, 10 days after my order was paid, i still had not received any notification as to the status of my $3000 dollar order, so i decided to call. At this point, I was told Malibus had been on back order for a week and somebody should have told me that when I ordered it. Well, the guy that told me that was the same person who handled my order the whole time!! Imagine my surprise when he told me this 10 days after spending $3000!! So once my order finally shipped out June 7, TWO WEEKS AFTER I SPENT 3000 DOLLARS, there were more issues with the shipping company missing two pickups, and like i said its been almost 3 weeks. Customer service is the most important part of an online business and I have been seriously let down this time. I have ordered from Buildasoil for over 2 years and not once did I EVER receive any apology for the handling of this order. Disappointing
on Malibu Compost →Michael M.
The seal is weak and let's alot of air leak from the tank. In order to avoid this I had to remove the seal from the lid and place in again . And this is with lid tightened properly, or so I thought so. I would like some advice on a possible solution or I need to know the return policy on this item. Other than that one item , you guys are excellent and I look forward to future purchases with your company.
on Chapin 6-4627 Seal And Gaskit Kit →Kasey Z.
I do not recommend this pump. I have roommates so I can't even use it due to the volume, really disappointing. It also gets so hot I can't hold it. Its not returnable either.
on Commercial Air Pump For Compost Tea →Kasey Z.
I'm glad I found such a deal on a good tent. Shipping took a little too long after I was already billed though.
on Grow Tents →Clayton G.
I placed an order on Friday the 13th (go figure) and still have not even received shipping confirmation. I thought worms shipped out the following Monday/Tuesday after orders are placed?
on Worms: European Nightcrawlers →Alan W.
I ordered and received a 1 CF bag of BAS worm castings. What I got was a large bag of dried up dead microbes. The opposite of how this product is described in the product description. Nobody was a bigger supporter of BAS until now. I did send a note to customer support and Josh answered with "Really it's just the top of the totes that comes in dry and I think you received one of those bags." But that's it, no replacement offered?!
I've spent my last dollar at buildasoil.com. Pity too, I really liked all of the products and it was so convenient to shop the website because everything I needed was there and now I gotta find something or someplace similar. I'm sorry but I just will not accept poor customer service ever.
on #1 BuildASoil Worm Castings →Brian T.
Its definitely a good product but for $20 for 1/2 cu/ft. Plus shipping. Uggg. Not really digging it.
on BuildAFlower Top Dress Kit →