Critical BuildASoil reviews
Every review rated 1, 2, or 3 stars — 489 total. We publish them all, unfiltered, alongside the positive ones. A growing product that works perfectly for every customer every time doesn't exist, and we'd rather you see the whole picture.
228 3-star·96 2-star·165 1-star·1.8% of all reviews
A note from BuildASoil
Over the last 13+ years, we've grown into a much better company — and a lot of that growth came directly from our critical reviews. Every 1, 2, or 3-star review on this page taught us something. New formulations, better packaging, improved shipping, clearer instructions, stronger customer support — almost all of it traces back to a customer who took the time to tell us what wasn't working.
If you haven't tried BuildASoil in a while — or you tried us early on and it didn't go great — we'd genuinely love another shot. We get better every year, and we have the receipts to prove it. See what's new at buildasoil.com →
Showing 401–425 of 453 critical reviews
Andrew H.
I received my shipment yesterday and the seeds look fine. Pretty early to tell the quality. Only problem was the package. I picked up the contents and seeds went everywhere, all over my floor. There was a giant tear down the side of the package. I would hope I'm the only one this happens to as it resulted in some lost seed and time. I gave two less stars because of this.
on Clover Cover Crop Blend - 12 Seed BuildASoil Mix 60% Clover →Brian G.
I'm super stoked on the product offering. But I clicked a button when I ordered that I misread to say would add me to a mailing list and give 5% off my purchase. But apparently I set up my order to be recurring. That was my fault. But I have sent several emails now asking for a return authorization number or some procedure to return the duplicate order and have zero response. I'm bummed I wish Build a Soil would help me figure this out. Holler!!!
on Coconut Water Powder - Raw Freeze Dried Organic →Humberto O.
Unfortunately I have to give you guys a poor review because I have not even received my order. I called yesterday to follow up since the shipping label had been created over a week ago, but no further progress showed up when tracking. Turns out my package had been forgotten about and had not even left your facility. Pretty disappointing.
on Karanja Oil - Wild Harvest From India →Gregory w.
Very clean. Very uniform. I do prefer a finer less engineered look like those found at soil yards.
on Pumice →Jacob H.
I started off with 30ml a gallon and brought it up to 60ml per gallon eventually by raising it up 5ml after each spray. After using an entire quart in one week on a 4kw room, and acquiring slight pistil burn(at 60ml a gal, 55 was fine) and having just as bad as an infestation when I wasted $50 on this product, I won't be buying it again. Only reason it got a 2/5 was for quick shipping and great customer service.
on Big Time Exterminator - Clearance →Appreciate your honesty! We are working on other options and are only concerned with the best quality not brand name.... Please Contact me privately and I'd like to offer you a sample of the newer product once we offer it.
Chance P.
I filled a 7 gallon pot with my build a soil and then i filled a 7 gallon bag up with black gold. The buildasoil just blows the black gold out of the water, if you have the money to buy this soil, do it cause it's worth it.
on Living Organic Soil - Oly Mountain Compost →Ernie M.
Just planted it today we will see how it goes im sure it will the the job to feed them worms & keep my soil cooler during the summer months
on Clover Cover Crop Blend - 12 Seed BuildASoil Mix 60% Clover →Rebecca K.
My order arrived on time, but when I opened the box I noticed that the package of silicate had a large rip. More than half of the contents were spilled in the box. I was able to salvage most but it made an awful mess. Don't understand what could have caused the hole after it was sealed in the shipping box, so I'm assuming it was placed in there already damaged.
on Agsil16H Potassium Silicate →Benjamin B.
There is only one thing I can say negative about the soil and that is that it exploded with gnats, not really earth stopping for me. The recent change to not offer free shipping has priced Build a Soil out of my closet. My last order the price was $50, this one $47 to get exactly half of the amount. This may not be near as much as others spend on Build a Soil but it is now more than I will spend again. I wish you luck in your Business.
on Living Organic Soil - Oly Mountain Compost →Tommy C.
Have not got yet.....but I'm sure they will do the job,like all the other things I have got from build a soil.
on Worms: Red Wigglers →David M.
It does as much as the original fan tip does might be a tad bit of a softer spray does not most like I thought it would not worth the $$$ in my opinion
on Chapin 6-4627 Seal And Gaskit Kit →K M.
A note was included in the box among other purchases that the grokashi was out of stock and would be sent along shortly... That was several weeks ago. Hoping it was just overlooked.
on Gro Kashi - Probiotic Amendment →Casey W.
I have yet to receive my package. The label was created to ship it but it was never sent. I spoke with Zach and he personally made sure that it was sent out the day I called. Still disappointed with that as I have deadlines to make on my end and this hiccup didn't help. I look forward to using the product
on Pro-Mix - Soil Building Kit →Christopher R.
I am yet to Recieve the package after 10 days ! This is unprecedented in my dealings with both ups and buildasoil. can you guys help me figure out what going on
on Essential Oil Blend →StrainGod420
I Ordered the 1600 watt light that is supposedly 780 Watts - IT IS NOT, IT'S 700 TRUE Watts. I liked the potential but it is NOT as ADVERTISED WATT-WISE
on MARS II LED →Jesse K.
I did a lot of research prior to deciding on build a soil. Shipping and ordering was great. But after 2 emails and a promise that I would receive a phone call from the owner in a few days actually promised i would get a call Monday well that day has come and gone no call. Reps that answer the phone can't even help you with the products they sell. I emailed specific questions regarding instructions on use. Was sent a link to their website like i didn't have it already i ordered your product I think I have your site. Every review i read prior to ordering was how good their customers service was. In my case it has not been up to Parr. Can't answer questions via email and was promised I would get a phone call to answer my questions. This never happened. Almost wish i would have went with revs 2.1 mix. Big reason I chose BAS was their great reviews regarding personal service great not sure if reviews were friends of employees or I just got the raw end of the deal. I have a box of nutes and another stack of peat ewc rice hulls sitting cause i don't want to mix the wrong proportions when I'm growing to treat my tumor and my wife's seizures I can't afford to mess things up. So now i have invested $200 to try this super soil i am afraid to make.
on BuildASoil Complete Soil Building Kit - Coot Approved →Steven V.
I personally found it to be completely useless.Was way to hard to keep your eye in the little spot for viewing and trying to focus on a plant. for still viewing on a solid table its ok.
on Pocket LED Microscope →These products are only designed for use by removing a leaf and setting the leaf on the table to inspect.
Dru M.
I had been using the gypsum flour but these pellets have replaced that product. I have concerns that the pellets are not as high a quality as the previous product. There seems to be some rock mixed in with quite a bit in some samples. What are the pellets composed of and how much calcium is in them? I inquired and was told they are pure calcium but that does not seem to be accurate. My other inquiries have been ignored. To bad.
on Gypsum Flour Pellets →Tanner B.
Really bad shipping time! Never got product. I sent a email asking about this and you send me this review email! I was about to place a $300 buck order sure am glad I just went to my local store rather then order from you guys
on Neem Oil - Wild Harvest From India →Bryce S.
The box came broken and the insides were spilling out of the nutrient bag. Hopefully not much was lost. The quality seems fine, but i wouldn't use an open pack if i didn't need to mix now.
on BuildASoil Complete Soil Building Kit - Coot Approved →Koolaid
This is unfortunate because I ordered this product, paid for it, but have yet to receive it. The other items on my order arrived...but not this one.
on Gro Kashi - Probiotic Amendment →