chuck d.
☆☆☆☆VerifiedOct 29, 2025
I have the high Grove Cypress evo8 ballast went out at the 10 month you will not get no warranty service I've been trying build a soil has been great they will respond but the warranty people will not respond I've been waiting it's not gonna happen my advice do not buy this light no warranty service
Reply from BuildASoil
Good morning Chuck, Even though you did not buy your Highgrove Light through us, but rather LED Lights Grow Depot, we are still working to resolve this for you with Highgrove. We appreciate your patience.
James A.
☆☆☆☆VerifiedJan 19, 2025
I purchased Highgrove Cypress Evo 3 during early Black Friday sale. Did not receive light until after Christmas and I’m still waiting on the RJ11 adapter so I can’t use it with my ACI controller yet. Which was not included like BAS advertised. Also the ballast bracket/ mount does not fit the light. Would fit evo6 but strips on evo 3 aren’t close enough. Made to snap in on middle two rows of lights on evo6 as they are closer together. No instructions in box either. I did not contact BAS about this issue as I hate complaining and I already had to contact them about not getting it before Christmas and the RJ11 adapter missing. I just have it sitting on top of the light not secure. Hopefully it’s a good light. Can only review my experience so far.