BuildASoil Take 'N Bake - Artisan Soil Building Kit Reviews

I really like BuildASoil and what they do. I'm giving a 1 star because Zach Branson (Customer Service) was such a jerk. I payed for a Take N Bake soil kit. It took a few weeks but I received everything except a 2 OZ pack of Saponaria (20$). No problem. I already had some so I was fine. So I messaged customer service to simply inform them. I know what it's like to run a business. I would want to know that. So I just spent like 375$ on my first order and it's taken 2 weeks to get. Zach's response was to provide proof (photos of my order) to prove my claim. There is no claim Zach. I was just letting you know. Burnt out Zach ??